LiveOrder - Frequently Asked Questions (FAQ)

Check out some of the Frequently Asked Questions around Aloompa's LiveOrder product. LiveOrder is an order-ahead software that Aloompa has built to allow clients to increase their sales while shortening their lines on-site.

If you do not see the answer to your question below, please reach out to Client Support at clientsupport@aloompa.com and we'd be happy to help.

• Q: What can I sell using LiveOrder?
  • Physical Goods
    • Merchandise
    • Posters
    • Blankets
    • etc.
  • Beverages
    • Non-alcoholic (Water, Soda, etc.)
    • Alcoholic (Liquor, Beer, Wine, etc.)
  • Donations
  • & more! If you have a question about what LiveOrder can do for you and your event, please reach out to your sales representative.

• Q: What POS Systems does LiveOrder currently integrate with?
  • Aloompa's LiveOrder only integrates with Square at this time.

• Q: What does the LiveOrder CMS control?
  • Opening / Closing of your LiveOrder store
  • Provides you with your store URL that lives in your mobile app, but can also be placed on your website, in marketing emails, etc. in order to increase your revenue!
  • Messaging to users regarding their orders
  • Design of the LiveOrder store (Please note that there are a limited amount of changes that we can make to your design at this time.)
  • User Management - who has access to the LiveOrder portal

• Q: What does the Order Management portal control?
  • View into status of all transactions
    • Pending
    • Ready
    • Fulfilled
  • Order details
    • Order ID
    • Name
    • Items
    • Order Flow
    • Notes
    • Order Time
    • Actions: Order Details + Flag

• Q: How long does it take to set up LiveOrder for my event?
  • It takes approximately 6-8 weeks to set up LiveOrder at your event.

• Q: Can we edit the URL liveorder.aloompa.com to match our website URL?
  • A: We cannot currently modify the URL. We have this on our roadmap to complete in the future!

• Q: What type of notifications do customers receive when they place an order?
  • A: When a customer places an order, they receive a notification via SMS with a confirmation of their order. This is their receipt. They will not automatically receive additional notifications after the initial confirmation.
    • Tip! If you are using the Order Management portal to manage the fulfillment of items on-site, you can select orders of like status (i.e. Pending / Ready / Fulfilled) and send a message to all orders in that status. Select the Status --> Send Reminders in the top right corner. 

• Q: What details do you collect from customers in LiveOrder? 
  • Customers purchasing with the credit card option are only required to enter their billing name, credit card details, and zip code. 
  • If you are using our Ship to Home feature, the prompt used to verify their shipping address requests their full name, phone, email, and address. You can locate these details in Square on the order or transaction screens. 

• Q: How do I add or make changes to my products or inventory?
  • All product changes related to pricing and inventory are made in Square. LiveOrder CMS only manages the grouping of items by Category and Location for your LiveOrder storefront. 

• Q: What currencies are supported with LiveOrder?
  • We support all currencies that Square supports - USD, CAD, GBP, FKP, AUD, YEN, and EUR.

• Q: How do I process a refund in LiveOrder?
  • Refunds can only be processed through the point of sale system - Square. To ensure you are not missing a refund, be sure to flag the order in the Order Management portal. At the end of the day, you can go through the flagged orders and process the refunds at once instead of individually during your event time.

• Q: How many people does it take to manage LiveOrder on-site?
  • It's recommended that you have at least 3 team members on-site to manage a physical LiveOrder activation. One person can be designated to fulfilling orders, one can manage the Order Management portal, and one to manage the line (if any).